12/24/2023 0 Comments Foxwoods resort casino hotel ratesBut they should at least honor the waived fee for existing reservations. I have a feeling the resort fee on comped rooms is here to stay, as more casinos are doing that. I'm hoping these are bugs that will ultimately get fixed, but I'm not very optimistic. Once a reservation is confirmed, the rate is locked in, you can't just muck with confirmed reservations after the fact. It seems as though they cancelled everyone's existing reservations and rebooked them under the new system, and their position is if your rate changed for whatever reason, too bad. You'll notice all of the confirmation numbers are different now too. I'm also aware of people who had non-comp reservations whose rates are now over $100 more than before the change. This mine for Monday, see difference in $.00 email confirmation on the right and current website confirmation of $22.94 on the left God awful customer service and greedy operators seem to go hand in hand But then again so was the 3 hour 9 minute hold time to make a reservation. Forcing these unfavorable changes a month after rooms are booked at check out is just unbelievable. Check my room offer from email this is bs I have proof. $22.94 comp taken from reward card guaranteed reservation automatically. I find this out when check out Thursday room early.
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