12/22/2023 0 Comments Oyster bar palace station hotel casino![]() We think we’ll stay at the Wynn next time. I ask, “that’s it? No, I’m sorry?” She says, “I did!” But she didn’t. She returns in a few minutes and says that the $36 will be refunded. Estefani and bringing this to her attention garnered a, “let me speak with my manager.” I of course wanted to know what “guarantee” means around the Palace Station. At noon my wife called the front desk and was curtly told, “we’re not doing any late checkouts today, and checkout is at 12.” When my wife explained what Edgar had told us she just repeated that, “checkout is at 12.” So checking out at 12:30pm and dealing with the person my wife spoke with directly, Estefani, we get the bill that has a $36 fee for a “Guaranteed Late Checkout”! Not only had they not honored their “guarantee”, but charged us for it too! Turning back to Mz. He said he couldn’t guarantee a late checkout, but that he’d at least pushed our checkout to 12:30 and to call at noon to see if we could stay till 3pm. So around 6am of our last day I asked Edgar at the front desk to check on it. But I never did get a confirmation for the late checkout. ![]() When making reservations two months in advance I selected the checkbox LATE CHECKOUT. We had the Junior Suite which was quite nice and reasonably priced as it wasn’t the weekend. The first was last year for just a night with the rest of the week at the Linx.
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